Customer care
Returns & refunds
This is a starter policy template and must be reviewed and adapted to your actual business practices and South African consumer-law obligations before publication.
Contact us about an order
If an item arrives damaged, incorrect or you have a concern with your order, contact us promptly on 060 449 2575 and provide your order details and clear photos where relevant.
Fragrance products
For hygiene and product integrity, do not open or use an item you intend to query unless necessary to identify a defect. We will assess each matter in line with applicable law and our confirmed store policy.
Refund processing
Where a refund is approved, we will confirm the process and expected timeframe with you. Do not treat this template as a final legal policy until reviewed.